Nice man BIG van | Home & office removals

There is a 2 hour minimum charge for all removals and deliveries. After the second hour, we charge by the half hour. We also charge for journey time to/from properties. We charge £10 if we have to enter the London congestion charge zone to reach any given destination provided by our customer. Any tolls will also be added to the bill.

We only accept payments in cash or cheque with a guarantee card. Payments must given to our driver after the move is completed, unless invoicing has been previously arranged. If a booking is cancelled less than 36 hours prior to start time we reserve the right to charge the 2 hour minimum rate quoted. Unless extenuating circumstances are discussed with the company.

We are extremely careful when handling, loading, moving and unloading our customers goods but we accept no responsibility for loss or damage to property after a move. It is our customers responsibility to pack items securely in strong boxes with the tops & bottoms taped.Please ensure any items that need to be dis assembled are ready on the day. We can assemble/dis assemble but cannot be held responsible for these items.

If you have booked a one man team and he deems an object too heavy or dangerous to lift alone or with unproffesional (uninsured) help the item will be left. It is our drivers responsibility to make sure the van is not overloaded and therefore unsafe and if there is a possibility of this then please book two vans..

We carry goods in transit insurance but require a detailed list of any valuable items needing to be covered before the move date with the value of items to be backed up by a receipt. If you have home contents insurance this should cover you for house moves.

We cannot carry hazardous or flammable substances.

It is our customers responsibility to book an appropriate parking spot to load and unload goods. Otherwise the closest legal parking may be used.

We are always punctual and reliable but we cannot always guarantee that we'll arrive at a given destination on time due to on/ off road circumstances out of our control. In these rare occurances we will endeavour to provide an accurate ETA to keep you informed.

We will not tolerate and will prosecute customers who abuse or physically harm our staff.

If you still have a question or query, please contact us.